Shipping and Delivery Policy

1. INTRODUCTION

This Shipping and Delivery Policy outlines how WEBSTRAKE TECHNOLOGIES LLP ("we," "us," or "our") delivers our services and digital products to our customers. As we primarily provide digital services and software development solutions, this policy focuses on the delivery of digital assets, software, and services rather than physical goods.

2. SERVICE DELIVERY TIMEFRAMES

Our delivery timeframes vary depending on the type of service or product purchased:

• Website Development: Delivery timelines are project-specific and will be outlined in your service agreement or statement of work. Typical website development projects range from 2-8 weeks, depending on complexity.
• Web Hosting Services: Account setup and activation typically occur within 24-48 hours of confirmed payment.
• Domain Registration: Domain registration is typically processed within 24 hours of confirmed payment, though propagation across the internet may take 24-72 hours.
• Digital Products: Access to downloadable products is typically provided immediately after purchase confirmation.
• Website Revisions: Minor revisions are typically completed within 2-5 business days, while major revisions may take longer depending on the scope.

3. DELIVERY METHODS

Our services and products are delivered through various electronic methods:

• Email: Login credentials, access links, and digital assets may be delivered to your registered email address.
• Client Portal: Access to services, digital products, and project materials may be provided through our secure client portal.
• Direct Implementation: Website development, hosting setup, and technical configurations may be directly implemented on your behalf.
• Cloud Services: Digital assets may be delivered through secure cloud storage services.

4. DELIVERY CONFIRMATION

Upon the delivery of our services or products:

• You will receive a delivery confirmation email that includes access details or confirms the completion of services.
• For website development projects, we will request your approval and acceptance of the delivered work.
• If you do not receive confirmation or cannot access the delivered services, please contact us within 3 business days at contact@webstrake.com.

5. DELAYS AND ISSUES

While we strive to meet all delivery timeframes, certain circumstances may cause delays:

• Technical Issues: Server outages, technical difficulties, or third-party service disruptions may cause delivery delays.
• Client Response Delays: Delayed responses to requests for information, content, or approvals may extend project timelines.
• Scope Changes: Changes to project requirements or scope may necessitate timeline adjustments.
• Force Majeure: Events beyond our reasonable control, such as natural disasters, may impact our ability to deliver services on time.

In the event of a significant delay, we will notify you as soon as possible and provide an updated delivery timeframe.

6. CUSTOMER RESPONSIBILITIES

To ensure timely delivery of our services, customers are responsible for:

• Providing accurate contact information, especially the email address used for delivery communications.
• Responding promptly to requests for information, content, or approvals.
• Ensuring that your systems meet any technical requirements needed to access our services or products.
• Verifying receipt of delivered services or products and notifying us of any issues promptly.

7. DELIVERY FOR INTERNATIONAL CUSTOMERS

As providers of digital services and products, we serve customers globally. However, please note:

• Time zone differences may affect communication and delivery timeframes for customers outside India.
• Support hours are based on Indian Standard Time (IST).
• Certain services may be subject to regional restrictions or compliance requirements in specific countries.

8. CONTACT US

If you have any questions about this Shipping and Delivery Policy or to inquire about the status of your service delivery, please contact us:

By email: contact@webstrake.com